Reaching Out to an Addiction Helpline

While calling a helpline about the issues you’re facing with addiction can be frightening, it’s one of the best steps you can make to begin the journey of recovery. An addiction helpline is designed to help addicts and their families navigate through the often-confusing world of substance abuse and addiction. Calling an addiction helpline can be exactly what it takes to understand the problems you face so you can begin to overcome them.

What Is an Addiction Helpline?

An addiction helpline is a free phone number people can call with any questions they have regarding drug or alcohol addiction. An addiction helpline is there to support anyone who feels they could use help regarding their use of drugs or alcohol. Whether using, abusing, or addicted to alcohol or drugs, an addiction is there to offer support to those who need it most.

Helplines for addiction aren’t just for the addict. If you believe someone you love has a problem with substance abuse or addiction, you can call an addiction helpline to get all the information you need. A helpline can offer you more information regarding addiction, treatment, therapy, rehab, recovery, intervention, and more. Most addiction helplines are available 24 hours a day, 7 days a week.

What Are the Benefits of Calling for Help?

If you or someone you love is struggling with an addiction to drugs or alcohol, calling an addiction helpline can offer you help as you navigate through this very difficult time. Calls to helplines are completely confidential and it isn’t necessary to provide any personal information. The first step to getting over an addiction is acknowledging you have a problem. An addiction helpline can assist you in gauging the severity of your situation and help as you begin to work through it.

Addiction helplines are staffed by professionals who understand the components of addiction. The backing a person receives from a free, simple phone call can be unprecedented when it comes to getting the help they might need. Anyone calling an addiction helpline will be completely supported throughout the entire call. There is never judgment or criticism towards someone who calls an addiction helpline.

Addiction can be a very confusing situation to navigate through. Whether you are an addict or you care about someone who is, you know how much damage a dependency problem can cause. Calling a helpline can not only offer the support you need, but can direct you toward the best options for your particular situation.

image showing a man relaxing while getting advice from our Addiction Helpline
Why choose

If someone you care about is exhibiting signs of addiction – whether it’s excessive marijuana use, long-term dependency on pharmaceuticals, binge drinking of alcohol or even financially damaging levels of gambling – contact us for immediate rehabilitation help.

Should I Call an Addiction Helpline?

Deciding if you should call an addiction helpline isn’t easy. It can be extremely difficult to pick up the phone, no matter how determined you are to end your substance abuse problems. Most people aren’t even aware that they have a problem, which can make things prove to be even more difficult. If you’re considering calling an addiction helpline however, it’s probably time to do so.

Addiction is something that can happen gradually. A person can abuse a substance for a long time without realising they’ve slipped into a full-blown dependency. The information offered at an addiction helpline can benefit anyone who suspects they might have a problem.

If you suspect a loved one is struggling with an addiction or excessively using drugs or alcohol, call an addiction helpline immediately so you can speak with someone who has the information you need. Watching a person you love struggle with addiction is heart breaking, but the caring and compassionate staff at an addiction helpline can assist in putting your mind at ease. They will also let you know of the various options you have to help the person you care about through this very difficult time.

What If I’m Too Scared to Call?

We know how overwhelming it can be to pick up the phone and call someone about the substance abuse issues you’re facing. Addiction is a very dark place to be and can elicit a stream of negative emotions, fear included. Calling about an addiction takes a lot of courage and is truly the first step towards changing your life for the better.

An addiction helpline is designed with the addict in mind. The staff at a helpline understand your struggle and are there to help without passing any judgement. Although it might not seem like it from where you’re at now, addiction is something that you can overcome. All it takes is a simple (anonymous) phone call that requires absolutely no obligation. Your call will be completely confidential and can be exactly what you need to begin to turn your life around.

Common Helpline Questions

Even when calling a helpline with the best of intentions to get the help you need, knowing what to ask the person on the other end of the phone can be hard. Some of the most common questions people ask when calling an addiction helpline are as follows.

What are the Signs of Addiction?

While addiction is different for each person, there are some common signs of addiction. These include:

  • The inability to stop using drugs or alcohol
  • Having physical and psychological withdrawal when trying to quit
  • Experiencing trouble in relationships
  • Having negative issues at work or school
  • Hiding or lying about substance use

While these are some of the very basic signs of an addiction to drugs or alcohol, they are not the only ones. Please call 0808 278 9885 for more information on some of the signs and symptoms of addiction.

Do I Need Treatment?

Anyone facing a problem with drugs or alcohol can benefit from addiction treatment. Addiction is a very complex problem that most often requires professional help to overcome.

image showing young people enjoying their sober life after contacting our Addiction Helpline

Even people with mild cases of addiction can benefit from treatment as it’s a very progressive condition. Addiction can take over a person’s life before they know it’s happened, which is why getting help (no matter how mild or severe an addiction) is always recommended. Going at quitting alone isn’t only difficult, but can prove to be impossible even to the most determined of individuals.

What Are Different Treatment Options?

If you’re interested in getting help for your addiction or the addiction a loved one is facing, you’ll want to know the options that are in front of you. A representative will help walk you through these options, but basic choices for addiction treatment can be found throughout the UK. Typical treatment options include detox, residential rehab, outpatient rehab, day therapies, aftercare, and intervention services.

What Type of Treatment Is Best?

The type of treatment best suited for a person is completely dependent on each individual. There are no two people that experience addiction the same, which is why there are so many different options for treatment. By calling our addiction helpline, we can discuss various treatment options with you and help you decide what would be best to suit your individual needs.

If I Decide to Get Help Can I Just Do Detox Instead of Treatment?

A common question amongst people looking to get help for an addiction is why they can’t just do detox instead of going to rehab. Because addiction is such a complex condition, it involves far more than simply detoxing from drugs or alcohol. While a detox will help alleviate the physical components of a person’s addiction, it doesn’t do anything to treat the psychological aspects of it. To overcome the many complexities addiction involves, treatment is the best option a person has. Detox might work as a short-term solution, but is not enough to completely treat an addiction by itself.

What Kind of Questions Will I Be Asked When I Call an Addiction Helpline?

The questions a representative at an addiction helpline will be different depending on who you call. Most helplines however, are interested in the following information:

  • What type of addiction you are struggling with
  • If you are currently in a life-threatening situation
  • If you are ready to start a treatment programme
  • Any other problems you are experiencing aside from your drug use (mental health issues, an eating disorder, anxiety, depression, etc.)

It’s important to be completely honest when answering the question a representative asks. It’s not uncommon for a person to lie about their addiction when confronted about it, but this does nothing but get in the way of their progress in overcoming it. Answering all questions truthfully will help a representative find the best options for treatment to help your individual needs. Remember, an addiction helpline is completely confidential. There is no need to hide anything from the person on the other end of the phone. The questions they ask are to ensure a person gets the help they so desperately need.

How Soon Can I Get Help After Calling?

The call you make to an addiction helpline is the call that can ultimately save your life. The purpose behind calling is not only to answer the questions you might have, but to give you all the options in front of you regarding the best care possible. You can get help immediately after calling our addiction helpline. Not only can we assist you in finding the best treatment for your individual needs, but can help you make admission arrangements to the treatment centre you choose. If necessary, we can also make transportation arrangements to the centre as well. Immediate help for addiction truly is just a phone call away. The sooner you call, the sooner you can find freedom from your addiction.

Can I Call if I’ve Tried to Quit Unsuccessfully in the Past?

If you’ve unsuccessfully tried to quit using drugs or alcohol in the past, you’re certainly not alone. While there was a positive trend in recovery rates for years in the UK, this trend has started to slow over the last couple of years. Relapse is an unfortunate problem that affects a large number of people who try to overcome addiction.

Calling an addiction helpline can assist those who have tried to quit in the past, but have been unsuccessful. If your attempts to quit your addiction thus far have been in vain, talking to a professional at an addiction helpline can offer the support you need to continue in your endeavour to overcome your addiction. Not every addict successfully quits their habit the first time they try. Talking to someone over the phone about your struggles with addiction in a confidential, non-biased setting can be exactly what you need to continue moving forwards.

Why choose

If someone you care about is exhibiting signs of addiction – whether it’s excessive marijuana use, long-term dependency on pharmaceuticals, binge drinking of alcohol or even financially damaging levels of gambling – contact us for immediate rehabilitation help.

How Do We Help?

While it’s very unfortunate, the UK has the largest addiction problem in all of Europe. And while there are many services for people to get help, countless people still struggle with addiction on a daily basis. It is our mission to do whatever we can to help end the addiction crisis that is raging throughout England and the greater UK area. We believe that with the right treatment plan, addiction can be overcome. We know just how devastating an addiction to drugs or alcohol can be, which is why we’re available 24 hours a day, 7 days a week to answer any questions you have concerning addiction.

It is our goal to positively help every single person that calls our helpline. All of our services are completely confidential. Our addiction recovery specialists take each call with the intention of helping the person on the other end find a way out of their addiction. We want to assure you that there is nothing to be scared of when calling. You will not be judged, criticized, or lectured about your addiction or the circumstances surrounding your life.

Our free addiction helpline is always available. This means that no matter what time of day you feel the urge to talk to someone about your problems, there is always going to be someone there to listen. Every person on staff at our call centre has personal experience with addiction and truly has your best interest in mind. We’re here because we understand how difficult living with an addiction can be. We’ve been there and don’t want to see another person struggle at the hand of addiction. Please call us now to get the help you deserve.

close help
Who am I contacting?

Calls and contact requests are answered by admissions at

UK Addiction Treatment Group.

We look forward to helping you take your first step.

0808 163 9632